Terms & Conditions of the service

• Terms and Conditions of Use of the Website

• Terms and Conditions of the Service 

Terms and Conditions of Use of the Website

These Terms and Conditions shall govern the use of the Internet site (hereinafter referred to as the Website) that GenderWays offers to all Internet users. By using this Website you agree to be bound by these Terms and Conditions, which must be read every time the Website is visited, since both the Website and these conditions are subject to changes.

1. Information published in the Website

Any and all information provided in the Website shall not be regarded as either medical or clinical advice. The purpose of the Website is to display basic data about the different medical procedures and provide general information about the treatments. Particular cases shall be evaluated by our physicians.

The information given in the Website does not guarantee the outcome of the procedures, which the user/patient decides to undergo.

The pictures shown on the headers of each treatment page are only symbolic and don’t show results of actual patients. The pictures that show surgical results are in every case of patients operated by surgeons that are or were part of the company. These pictures are intended to show the standards of quality of the company and not those of one particular surgeon.

2. Intellectual Property Rights

Any and all informative texts concerning treatments and institutional information are Intellectual Property of GenderWays, or third parties; and shall not be reproduced, copied, pasted, linked, transmitted, distributed or handled in any manner and for any purpose whatsoever, without previous written authorization given by GenderWays, keeping the copyright intact at all times, as well as any other notice of Intellectual Property Rights.

Any use or changes made in the information with a purpose different from those set forth in these Terms and Conditions shall be regarded as a violation of International Copyright Laws protecting Intellectual Property Rights.

3. Personal Data

The user shall be able to access the information in the Website without providing any personal data. However, should the user make any consultation via e-mail, in which case a form must be completed, the personal information provided therein shall be included in a file, to be use only by GenderWays, and which purpose is to furnish the information requested, benefiting from the advantages associated to filling in said form and sending the user business offers adjusted to specially fit his/her profile, whether by mail or electronic channels (e-mail).

All personal data filled in by the users in the Website through the form/s shall not be shared or redistributed to third parties.

It is worth mentioning that the information regarding different pages visited in the Website, time of navigation and downloads may also be anonymously obtained only for statistical purposes, in order to improve the rendering of services and carry out basic administration tasks.

4. Linked Sites

The Website may include links allowing the User to access other websites and Internet portals (hereinafter referred to as “Linked Sites”). In that event, GenderWays shall act as a mediation service provider and it shall only be responsible for the contents and services rendered in the Linked Sites to the extent that it has actual knowledge of the unlawful nature of the site and provided the link has not been duly deactivated.

GenderWays shall be hold harmless for the damages derived from the unlawfulness, quality, unavailability, error and uselessness of the Linked Sites, or any other damage that were not directly attributed to GenderWays.

5. Minors

Any person under 18 years old needs the express consent of their parents or guardian before submitting their personal data to GenderWays via the Website. GenderWays shall assume that if the minor accesses the Website is under given authorization of their parents, guardian or legal representative.

6. Acceptance of Terms and Conditions of Use of the Website

The User undertakes to use the Portal and services as provided by law and these Terms and Conditions, as well as generally accepted moral and good customs and public order, being liable against GenderWays or third parties for damages that may be caused as a consequence of the non-fulfillment of said obligation.

Terms and Conditions of the Service

1. Application for the Treatment/Procedure

Patients’ applications sent via our web site or requested by phone call are received by GenderWays’ Patient Information Center. Our advisors are trained to answer general questions about the procedures and terms of the service. If the patient has questions related to medical issues, the advisor will pass the questions on to the professional and the answers back to the patient.

 2. Quotations

The amount fixed by GenderWays on the first stage is an estimate. The decisive amount will be confirmed by the advisors. It is important to insist that the original estimate may be slightly modified after the personal evaluation carried out by the professional, once the patient has arrived in Buenos Aires.

All exchange with the Patient Information Center is free of charge and it does not represent any kind of agreement between GenderWays and the patient.

3. Items Included in the Quotation

The quotation for a standard medical trip includes the fees for the medical team, pre surgical studies, hospitalization, assistance service, transportation, and accommodation is optional. The assistance service and transportation are exclusively for health related purposes.

On the other hand, the above mentioned services may vary according to the treatment package, which is customized for each patient. Each package is designed to meet the requirements of each patient.

The basic quotation does not include:

a) Airline tickets.
b) Medications, whether related to the treatment or not.
c) Any other item not specified in it.

4. Financing

Financing plans are exclusively for US and UK residents. GenderWays has associated with Surgery Loans (USA) and Beautysure Finance Limited (UK) in order to offer US and UK citizens a myriad of financed payment plans. Find out more about our financing plans, here.

5. Reservations

Once the date for the trip and all the details concerning the medical services have been agreed upon, the patient shall pay 20% of the package's total cost by way of reservation. Once the payment has been made, the patient will be referred to the Patient Care Center.

Once the patient has made the deposit, the cost of the package will be valid for 3 months. If the patient decides to take the medical trip after the 3 month period, the remaining package´s cost then will be charged according to the pricing existing at the time of taking the trip. In case the reservation is made with a 30% down payment, the price will be valid for a 6 months period.

However, if the patient wishes to maintain the initial cost and travel after the 6 month period, he/she shall pay the whole package’s cost before such period expires.

6. Before the Trip

The Patient Care Center advisors will be in charge of planning the medical trip. The advisors will ask the patient for his/her medical record and related information in order to evaluate whether the patient is fit for undergoing the treatment required.

Any and all medical information delivered by the interested patient shall be evaluated by GenderWays’ Medical Department, which must validate such application in order to receive the requested treatment. In addition, GenderWays’ Medical Department reserves the right to ask for additional medical information from both the patient and his/her personal physicians abroad.

The interested patient has the right to safeguard his/her identity and medical information, upon prior notice. In the event that the patient wishes to keep secret all medical information shared with GenderWays’ Medical Department, he/she must expressly state so in written, for GenderWays to instruct all necessary mechanisms for protecting said information.

7. Planning the Medical Package

The detailed plan of the medical trip may be modified. Some procedures cannot be carried out together.

All requested procedures may be subject to changes according to the diagnosis and at the discretion of the physician, also taking into consideration the recommendations of the personal physician of the patient living abroad.

8. Preexisting Diseases

Patients with preexisting diseases will have to make an extra deposit (apart from the package) that will be used for the specific analysis required by his/her condition or for hiring specialized medical staff to assist the patient during the procedure.

The deposit will be reimbursed to the patient if no extra services related to his/her preexisting condition are needed.

9. Unforeseen Complications

If the compulsory medical studies show that the patient suffers from a preexisting condition or disease that may interfere with the procedure but of which the patient has no previous knowledge:

a) The patient will be informed about his/her medical condition and about the possible consequences the procedure will have on his/her health.

b) The patient will have to pay a deposit (apart from the package) that will be used for specific analysis or for hiring specialized medical staff.

c) The deposit will be reimbursed to the patient if no extra services related to his/her preexisting condition are needed.

GenderWays, and all professionals involved, will not perform any procedure that might have negative effects on the patient's health without taking all the necessary precautions.

10. Confirmation of the Dates

The Patient Care Center will confirm by e-mail the consultation and treatment dates. The patient will have to complete the payment of the total price of the package 30 days before the trip.

If the patient does not complete the total payment of the package at the indicated date, the reservations will not be kept. Once the payment is received, the dates will be assigned according to availability.

11. Arrival in Buenos Aires

The patient will arrive at the Ezeiza International Airport (EZE). An assistant will receive the patient and take him/her to the hotel where he/she will stay. The patient will be given a file in which he/she will find the trip’s schedule, as well as detailed documentation about the procedures that he/she will have to sign before the treatment.

The assistants we provide are not exclusive, they are assigned according to availability, that is, one assistant will receive you at the airport whereas another will go with you to the medical consultation.

It is possible for the patient to ask for an exclusive assistant, but this service has an additional cost.

12. First Consultation

After the first consultation with the physician, the date and time for the treatment will be confirmed. If on the first consultation the need for additional procedures arises, our Patient Care Center advisors will prepare a new quotation.
Before the surgery, the patient will have to sign a document stating that he/she knows the risks implied and the possible complications that may arise.

13. Follow-up

After the procedure, the physician will set appointments for the follow-up care and will inform the patient about the special precautions he/she will have to take when he/she returns home.

14. Departure

The patient will be taken to the airport by an assistant on the day of his/her departure.

15. After the Trip

The Patient Care Center advisors will get in touch with the patient to check on his health and well-being.

16. Cancellation of the Trip Before Traveling
Cancellation policy:
If the patient decides to cancel the trip after having paid the deposit:

The deposit will not be returned under any circumstance. However, the patient may use the amount as a credit. This credit will expire in 6 months.

If the patient decides to cancel the trip after having paid the total package’s cost:

He/she will be returned the remaining percentage of the package’s total cost (the deposit will not be returned under any circumstance).

Also, the patient can be able to use the amount paid as a credit, that is, postpone the trip. This credit will expire in 6 months.

17. Cancellation of the service once in Argentina

If, once in Argentina, the patient decides not to undergo the procedure requested, he will be reimbursed the amount corresponding to the procedure, excluding the deposit and the expenses incurred.
If the professional advises the patient not to undergo the procedure he/she requested due to medical reasons, the patient will be reimbursed the amount corresponding to the procedure, excluding the deposit and the expenses incurred.

The patient will be informed about the expenses incurred. If special supplies were bought for the patient (prostheses or bandages, for example), he/she can take them with him/her.

In none of these cases the refund includes administrative costs of canceling the services or in which the company may have incurred. The term of the refund is subject to the time of Argentinean banking formalities.

18. Rescheduling

If the patient must postpone the trip due to personal reasons after the deposit was made, he/she may ask for a reschedule.

GenderWays will stick to the original price for 4 months after the date in which the trip was postponed, but once that period elapses, the package’s price could be modified.

The deposit will be held and considered as payment on account. The patient may ask for a rescheduling of the consultation dates only twice.

19. Payment Transfer to a Third Party

A patient who has cancelled the trip after having made the payment, may transfer the money to a third party. In order to do this, the patient must state the recipient’s personal information and the treatments this person wishes to undergo.

The new patient will be given a new quotation. The deposit made by the original patient will be deducted from the total cost .

20. GenderWays’ Responsibility

The medical team and its staff assume full responsibility. The patient will not hold GenderWays responsible.

If complications arise that will require additional interventions or extended hospitalization, the cost will be established by GenderWays and paid by the patient.

Neither GenderWays, nor the physician chosen by the patient and the medical team, shall be responsible for any medical situation that may occur during the patient’s stay, in which they have failed to take part or make any decision whatsoever. For instance, self-medication, performance of piercings and the like.

It is understood that, in plastic surgeries, there exists the possibility of discrepancies between the surgeon and the patient as regards the aesthetic results. It is understood that the physician will do his best to obtain the results that will best satisfy the patients expectations.

Last update: 05/03/2007